5 Easy Steps to Enhancing Your Security Guard Service
What we have found is that most security guard companies are capable of supplying the support that property managers want, but also often do not because of a lack of continuing quality control processes.
Security guard companies are unlike any vendor a property supervisor usually hires. If you employ a painter, you can see whether they do their jobs by taking a look at the walls. However, when you employ a security guard company, how often can you see whether the protector company is performing their job which includes running background checks and drug screenings, providing good training to your own guards, and efficiently monitoring and supervising your guards. In the majority of cases they probably are, but it is crucial to implement a method of verification and quality control to ensure that problems connected with the deficiency of doing these jobs do not begin to happen.
In this article we will discuss five (5) easy steps to enhancing your security guard service and attaining what you imagine as your perfect construction security guard.
Screen Your Guards Qualifications
In many nations, guards have been mandated to have a predetermined level of training before they could begin working as security guards. If your state is among these states, ensure your security guard company is compliant.
If you are in a state where there are no state requirements for guard certification, then inquire into the type of training that’s being provided by your security provider and inquire does it seem adequate.
Additionally, is your security guard company performing history and drug screenings on all your guards BEFORE they send them to your property? If they’re, they should be supplying you with verifications. Otherwise, why?
Another excellent way to display whether the protector is a good fit for your house is to perform a brief”interview” to get a sense of the guard and also to explain your expectations. This first conversation can tell you a good deal about what to expect from that shield and it provides you an opportunity to ask another shield if you think it is essential.
Assess Guard Training
Although most security guard companies have a very thorough orientation that introduces each shield to the company itself, in many cases the shield’s orientation to his delegated land isn’t as complete. We predict the orientation to the delegated land”Website Specific Training”. Find out what your website specific training looks like:
• Can it happen at your premises?
• Who does the training?
• Just how long is each officer trained?
• Just how long does the security company double lender?
• How thoroughly are your post orders clarified?
Determine the answer to each of the questions and be certain they match what you believe is adequate. You should even think about sitting in on your security guard business’s orientation and also your website specific training to acquire an understanding of what goes into preparing a shield to work in your premises.
Review Your Guard’s Supervision
Guard supervision is among the more important factors of very good security guard support. When security companies provide poor supervision, there isn’t enough emphasis put on preventing errors, problems, and complaints. Deficiency of supervision also removes the opportunity for the protector to understand and better understand their duties. If the guards are not being supervised, they begin to feel their job isn’t important and they begin to see themselves as not as a region of the security team. When guards do not feel as part of your team it typically leads to unacceptable practices such as unprofessional behavior, tardiness, and even theft.
Depending on the arrangement of your contract, onsite managers might not be included. If your contract doesn’t demand on-site supervision, how does your security guard company remotely oversee its defenses? Outside the Standard security company field manager spot checks, the 2 methods of distant supervision that prove most effective are: Officer Tour Tracking Systems
In case your guards are required to make rounds of your premises, then a method for tracking them while on duty is indispensable. Officer Tour Tracking Systems provide a distant way of monitoring the guards while they’re on your premises. These tracking systems permit the security guard company to track the log and time the activity of the guards while they’re making rounds to several areas on your premises. Many Officer Tour Tracking Systems can create reports that empower the security guard company to quickly acquire an understanding of whether the protector is making rounds. The property manager should also be given with an abridged version of these reports. Producers of these systems include Deggy and Timekeeping Systems, Inc..
Along with Officer Tour Tracking systems, we’ve found that using a method for guards to check in frequently with the security guard provider provides a way of making certain each guard is secure and alert. Using guards check-in frequently together with the security guard company, at least each 30 minutes, guards believe their security is important and being awake and alert is also an important part of their job.
Expand Your Guards
After hours inspections of your guards are almost always good ways of finding out exactly what is occurring with your security as you are not there. During these inspections, be sure that you ask your security guards questions regarding their responsibilities and duties to ensure they understand their jobs. In reality, we suggest getting your security guards audited regularly, officially (i.e. post inspection) and informally (i.e. secret shopped) with a certified security consultant as part of your continuing security program. Bear in mind, when selecting a security consultant be confident the consultant isn’t actually a security guard company. If so, your audit is sure to turn up problems with your current security guard company.